AI for your plumbing and heating business: more time on the job, less office work. We work out with you where AI takes work off your service team and your office, train your team and build the solution, connected to Labelwin, TAIFUN, HERO and your other software.
Breakdown calls, maintenance contracts, service reports and orders from the wholesaler: whether you install heating, plumbing or air conditioning, a lot of it only reaches the office in the evening. AI Værk works with you from the first call to a solution in daily use. Customer data stays under your control, on a server in your business if you prefer.
Plumbing and HVACOverview Page 1 of 4
How we work with your plumbing and heating business
AI audit for your business
We go through customer service, maintenance and billing with you and your office and show where AI genuinely saves time. €500, credited in full when you go ahead with implementation.
Pricing and AI auditWorkshop for your team
Office staff, service engineers and master craftspeople learn, on their own reports and enquiries, to use AI safely. A good place to start, even without new software.
WorkshopsBuilding AI into your routines
We automate reports, breakdown intake and maintenance planning and connect them to your trade software and your inbox. Small solutions from around €2,000.
SolutionsCustom software and operation
Where standard software falls short, we build an application for your business, for example for your emergency call-outs, and take care of hosting and maintenance.
Custom developmentWhere AI takes work off your business
Service reports from voice notes
After the job, your engineer dictates what he did and what he fitted. That becomes the job report with hours, materials and photos, filed under the right job and ready for invoicing.
Log breakdowns as jobs
When a customer reports a cold heating system by email or on the answerphone, the software creates the job with address, system and fault code. It alerts your emergency service to urgent cases straight away.
Book maintenance visits
From your maintenance contracts, the software sees which boilers and heat pumps are due, suggests dates to your customers and enters the confirmed visits in your schedule.
Illustrative use case
From service call to finished invoice
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01
Dictate the visit
The engineer has serviced a gas boiler and replaced the expansion vessel. Back in the van, he spends two minutes describing what he did and takes two photos.
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02
The report is written
The software writes the job report: 1.5 hours, an 18 litre expansion vessel, a service kit. It looks up the materials with their item numbers in your parts catalogue and attaches the photos.
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03
Check and invoice
Your office checks the report against the job in your trade software and sends the invoice the same day. The customer’s next service is already pencilled in.
Customer data stays where you decide.
Addresses, system data and your costing belong to your business. You decide where the software runs, and we set it up that way.
- A data processing agreement under the GDPR, signed before the software sees real data.
- Your customer data and your costing are never used to train AI models.
- Every access is logged. You see who opened what, and when.
Connected to your trade software
Where your trade software offers an interface or an import route, we create jobs, reports and appointments straight in it. Otherwise your office moves them across from a work list with one click. You keep using the AI assistants that come with Labelwin and HERO; our software handles reports, breakdown emails and maintenance planning.
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Working safely with AI: training for your office and service team
Your team practises on a breakdown report like the ones that arrive every winter: what does the software create, what does the AI see of it, and what does your dispatcher decide? The switch shows how customer data stays protected.
“Hello, our heating has been cold since this morning and the boiler shows F.28. Last year’s service was missed, could you do it at the same time? We’re home from 4 pm. Best wishes, Person 2614Sabine Hartmann, Address 7730Rosenweg 7, Husum”
- Your server inserts placeholders
- Sent encrypted
- Cloud AI processes it
- Your server puts the names back
Only your server knows which placeholder belongs to which person.
- Message arrives
- The AI on your server works with the full message
Nothing leaves your business.
Log the breakdown
Record the fault code and the system as a breakdown job, so the engineer brings the right part first time.
Add the maintenance
Book the missed service for the same visit and attach the maintenance contract.
Pass the time slot to dispatch
Pass the customer’s time window to dispatch. They schedule the engineer and confirm the visit.
Questions before getting started
Does it work with Labelwin, TAIFUN or HERO?
Yes. Where your trade software offers an interface or an import route, we create jobs and reports straight in it, otherwise with one click from a work list. We check the routes for other software in the same way.
Do our engineers need a new app?
Usually not. The voice note comes from the phone your engineers already carry, or from the mobile app of your trade software. We test whichever is simpler with two engineers before everyone switches over.
What does getting started cost?
The initial call is free. If the task is already clear, we move straight to a proposal. If a closer assessment is needed, the AI audit costs €500, fully credited towards implementation with AI Værk. Small solutions start at around €2,000. If we find no useful AI application, the audit fee is waived; previously agreed expenses remain payable. Our proposal lists setup, licences, hosting and support separately.
Can we use AI with customer data?
Yes, with a data processing agreement under the GDPR, which we sign before the start. If the software and the AI model run on a server at your business, the data stays on your premises from start to finish.
Who supports implementation?
You work directly with us, the founders. Justus handles consulting, design and training; Elias is responsible for development, integration and ongoing operation. We are happy to work with your internal IT team or IT service provider.
What is still waiting in your office at the end of the day?
In the free initial call, tell us how reports, breakdowns and maintenance run today. We will show you where AI helps, what it costs and how it works with your trade software.