Member questions answered before the inbox overflows. An AI assistant for clubs that answers from your own documents.
"How much is the family fee?" "When does training start after the holidays?" Questions like these arrive every week by email, messenger and phone, and the answers have long been in your constitution, fee rules and schedule. The assistant looks them up there, so the committee and office don't have to do it every time.
Why small questions take up so much time
Each question is quick to answer, but together they eat up evenings.
Parents ask about a trial session, new members look for the bank details, and before every season everyone wants the new training times. The answers are scattered across the website, noticeboards and old emails.
Before launch we test the assistant with contradictory documents, outdated dates and unanswerable questions. Even then, an AI answer can be wrong, so personal and unclear requests go to a person.
What changes for member questions
Today
Questions on every channel
Emails, calls and messages land on committee members' private phones.
The same answer again and again
Someone explains fees, training times and the notice period every week.
Waiting for a reply
Whoever asks waits until a volunteer finds the time.
After
One point of contact
Members ask on the website or by email.
Answers with a source
Every answer names its clause in your documents.
People for the special cases
Special cases reach the person in charge in one place.
What the software can take on
Answers from your documents
The assistant searches the constitution, fee rules and schedules you have approved and shows the document and version behind every answer.
Handover to the right person
Resignations, complaints and questions the documents don't answer go to the person in charge with the details they need.
Up to date without technical skills
When the fee rules change, a responsible person uploads the new version, checks sample answers and approves it; the old one is retired.
How we work
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01
Collect the questions
We collect the questions your club receives most often and the documents that hold the answers.
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02
Set the limits
We decide which questions the assistant answers and which always go to a person. Fees, training times and membership are often enough to start.
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03
Build and support
We build the assistant, test it with your real questions and add it to your website or inbox.
Assistant, fees and registrations
Most member questions are about money and dates. Connected to the registration system or fee collection, the assistant can say whether a course has places and pass fee questions to the treasurer. Personal member data stays out of the public assistant, and we test that before launch.
Questions about the assistant
What does an AI assistant for clubs do when it doesn't know the answer?
It passes the question to the person in charge, as with questions outside the agreed scope, and we test both cases before launch. Members should still check important details in the cited source.
Which documents does the assistant need?
Usually the constitution, fee rules, schedule and a list of contacts are enough. We agree with you what it may use.
Where are data and messages stored?
We agree storage, access rights and retention before we build, including which messages are kept and for how long, and check providers' terms on AI training with your data.
What does it cost?
That depends on how many documents and channels are involved. Small software for associations starts at €500, and non-profits can get a discount depending on the project. After the free first call we give you a price range and, on request, check funding.
Show us your most common questions.
Tell us which questions your members ask repeatedly and which documents contain the answers. In the first call, we assess what an assistant could handle and what should stay with your team.