Customer chatbots for your websiteYour customers get answers, even after hours.
Customers ask about delivery times, product details and what to do next, often outside your business hours. We build a chatbot that answers from your approved product and service information, shows its sources and introduces itself as AI. Whatever it cannot resolve, it hands to your team together with the conversation.
What your chatbot takes on
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Customers ask aboutDelivery timesProduct details
How your chatbot respondsAnswer questions about products and services
The chatbot answers from content your team has approved: product data, service descriptions, opening hours and procedures. It shows the source for each answer so customers can read further.
With source -
Customers ask aboutComplaintIndividual quote
How your chatbot respondsHand requests to your team
Complaints, individual quotes and unclear questions go to a member of staff. Your team sees the question, the conversation and the details already given, and picks up from there.
On to your team -
Customers ask aboutOrder statusContract details
How your chatbot respondsCustomer-specific information after sign-in
The chatbot shows order status or contract details only after the customer has signed in. We connect it to the system that holds this data and give it only the permissions the answer requires.
Only after sign-in
From question list to live chatbot
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01
Collect questions and sources
We review with you what customers ask today by phone, email and form. Your team decides which content is current and approved and which topics go straight to staff.
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02
Build and connect
We set up the chatbot on your website and connect the agreed channels and systems, such as your ticketing system or customer portal. We define together which integrations are in scope.
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03
Test deliberately
We test ambiguous questions, outdated and missing sources, and answers that sound confident and are still wrong. We check the handover to your team and confirm that signed-in customers see only their own data.
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04
Launch and improve
After launch we review conversations and handovers, add sources and sharpen the answers. We agree with you who maintains content and how we continue to support the chatbot.
A chatbot that fits your service
You get a chatbot on your website that answers from approved sources, identifies itself as AI and passes open requests to your team with context. The agreed systems are connected and tested.
Your team knows how to update content, handle handovers and add new topics. A documented test set of real customer questions shows after every change whether the answers still hold.
Customer chatbot or internal assistant?
Both use your company knowledge. The difference is who asks and what an answer may include.
Chatbot and internal knowledge in one partnership
We built a website chatbot for Kirsch & Drechsler. It is part of an ongoing collaboration that also covers internal knowledge management and continued development.
Read the case studyCommon questions
What happens when the chatbot does not know an answer?
It says so openly and offers a handover to your team, outside business hours for example as a callback request or ticket. This makes missing sources visible, and your team can add them.
Can the chatbot connect to our existing software?
We review your systems at the start and agree which channels and applications we connect, such as a ticketing system, customer portal or CRM. We state the effort for each integration before we build it.
How do the answers stay current?
The chatbot answers from your sources. When you change a product sheet or service page, it uses the new version after the next update. We agree who approves content and check the answers afterwards with the test set.
Which questions do your customers ask again and again?
Share a few typical customer questions and the sources your team uses to answer them. We’ll discuss the right starting point with you.