AI for dental practices using charly: less pressure on your team, more time for patients. We build AI software for dental practices using charly and connect it to your phone and your inbox. Consulting, training for your team and ongoing operation are part of it.
At eight in the morning there are eleven messages on the answerphone, plus callback requests by email. Our software turns the messages into text, finds the patients in charly and creates a task for each one, with the concern, a time to call and the colleague responsible. Urgent ones go to the top. Patient data stays under your control, on a server in your practice if you prefer.
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How we bring AI into your practice with charly
AI audit for your reception
We look at how calls, callback requests and emails reach you today and show where software takes over the work. €500, credited in full when you go ahead with implementation.
Pricing and AI auditWorkshop for your team
Dental assistants and practice managers learn, on their own tasks, to use AI safely and in confidence, including the AI features in charly.
WorkshopsBuilding and connecting software
We build the software for your answerphone and inbox and connect it to charly. Small solutions from around €2,000.
SolutionsOperation and further development
We host and maintain the software, adapt it to new routines and are there when something needs fixing.
Custom developmentWhat the software takes over in your practice
Turn callback requests into tasks
Every message on the answerphone becomes a task for the right patient, with the concern, a time to call and a priority.
Follow up on approvals
Once the health insurer has approved the treatment and cost plan, the software creates the task to call the patient and book the treatment.
Book appointment requests
Appointment requests from email and the contact form become suggestions for your scheduling in charly. Your team confirms.
Illustrative use case
Eleven answerphone messages, eleven tasks in charly
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01
The messages come in
Overnight, eleven patients leave a message. One wants to move her appointment, another reports heavy swelling after his wisdom tooth surgery.
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02
The software creates tasks
It turns each message into text, finds the patients in charly and creates a task for each with the concern and a time to call. The swelling gets the highest priority and goes to the dentist who operated.
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03
Your team calls back
At 8 am, each colleague sees her callbacks in charly, urgent ones first. She ticks off what is done, and anything still open stays visible to everyone.
Patient data stays where you decide.
On the answerphone, patients talk about pain and treatment. You decide where our software runs, and we set it up exactly that way.
- Confidentiality in the contract: we and everyone involved commit in writing to professional secrecy. This meets the requirements of Section 203 of the German Criminal Code (StGB).
- A data processing agreement under the GDPR, signed before the software sees real data.
- Your data is never used to train AI models.
- Every access is logged. You see who opened what, and when.
Connected to charly
According to solutio, charly brings together scheduling, documentation, administration and billing. In the charly-Web task management, every task has a person responsible, a due date and a priority, right on the patient record. charly offers AI features for text, and solutio is currently piloting AI voice capture with selected practices. Your team keeps using these features. Our software makes sure calls and emails arrive in task management as finished tasks.
Product names mentioned are trademarks of their respective owners. Mentioning them implies no partnership with the vendors and no endorsement by them.
Working safely with AI: training for callbacks
Your team practises on a message as it is on the answerphone in the morning: what does the software create, what does the AI see of it, and what does the dentist decide? Use the switch to see how patient data stays protected.
“Good morning, this is Person 1846Martin Seidel, born on Date 330 January 1990. I had my wisdom tooth out yesterday. Overnight my cheek has swollen up badly. Please call me back from 8 am, you have my number.”
- Your server inserts placeholders
- Sent encrypted
- Cloud AI processes it
- Your server puts the names back
Only your server knows which placeholder belongs to which person.
- Message arrives
- The AI on your server works with the full message
Nothing leaves your practice.
Take over the callback time
Enter from 8 am as the time to call in the task, so the colleague does not ring an empty line.
Protect patient data
Match the name and date of birth in charly. The AI only sees placeholders, your server knows the real person.
Swelling first
Heavy swelling after surgery is urgent. The task goes with the highest priority to the dentist who operated.
Questions about AI with charly
Can the software create tasks directly in charly?
Where your charly installation offers an interface, we create tasks and suggested appointments directly in it. Otherwise your team moves them across from a work list with one click. We check which route suits you in the AI audit, ideally together with your system support.
Can we use AI with patient data?
Yes. Since 2017, Section 203 of the German Criminal Code (StGB) has allowed dentists, like all professionals bound by secrecy, to share confidential information with service providers, as far as their work requires it and provided they are bound to confidentiality. That is exactly what we set out in the contract, together with the data processing agreement. If the software and the AI model run on a server in your practice, the data stays on your premises from start to finish.
How does the software get the answerphone messages?
Through your phone system. Many systems send voicemail as an audio file by email, which the software turns into text and matches. We work out how that works with your system in the AI audit.
What does AI cost for a practice using charly?
The initial call is free. If the task is already clear, we move straight to a proposal. If a closer assessment is needed, the AI audit costs €500, fully credited towards implementation with AI Værk. Small solutions start at around €2,000. If we find no useful AI application, the audit fee is waived; previously agreed expenses remain payable. Our proposal lists setup, licences, hosting and support separately.
How many callbacks are waiting for you every morning?
In the free initial call, tell us how calls and messages reach you. We will show you what the software takes over, what it costs and how it works with charly.