Your answerphone is cleared before the practice opens. We build AI software for practices using medatixx and connect it to your answerphone, inbox and contact form. Consulting, training for your team and ongoing operation are part of it.
Every morning there are prescription requests, cancellations and questions about test results waiting on the answerphone. Our software transcribes each message, finds the patient in medatixx and creates the right task. Your team starts with a sorted list instead of a headset. Patient data stays under your control, on a server in your practice if you prefer.
How we bring AI into your practice with medatixx
AI audit for phone and reception
We look at what reaches your practice by phone, email and form and show where software can take the work over. €500, credited in full when you go ahead with implementation.
Pricing and AI auditWorkshop for your team
Medical assistants and practice managers learn, on their own tasks, to use AI safely and in confidence. A good place to start, even without new software.
WorkshopsBuild and connect the software
We build the software for your answerphone and inbox and connect it to medatixx. Small solutions from around €2,000.
SolutionsOperation and further development
We host and maintain the software, adapt it when your routines change and are there when something gets stuck.
Custom developmentWhat the software takes over in your practice
Transcribe the answerphone
Every voicemail becomes text, with patient, concern and callback number. Two concerns in one message become two tasks.
Prepare prescriptions and referrals
For a repeat prescription or a referral, the software creates the task with the last prescription attached. The doctor signs.
Pass on questions about test results
If a patient asks about his results, the callback is ready with the latest report. The doctor decides what he is told.
Illustrative use case
One voicemail in the evening, two finished tasks in the morning
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01
The message comes in
At 10 pm a patient leaves a message: he needs a new prescription for his asthma inhaler and cannot make his appointment on Thursday.
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02
The software transcribes it
It recognises two concerns, finds the patient in medatixx and creates two tasks: a prescription with the last one attached and a cancellation.
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03
Your team handles both
In the morning the doctor signs the prescription and the medical assistant gives the slot to someone else. The patient gets a short message.
Voicemails stay where you decide.
On the answerphone, patients talk about medication and symptoms. You decide where our software runs, and we set it up exactly that way.
- Confidentiality in the contract: we and everyone involved commit in writing to professional secrecy, as required by Section 203 of the German Criminal Code (StGB).
- A data processing agreement under the GDPR, signed before the software sees real data.
- Your data is never used to train AI models.
- Every access is logged. You see who opened what, and when.
Working safely with AI: training for phone and reception
Your team practises on a message as it sits on the answerphone in the morning: what does the software transcribe, what does the AI see of it, and what does your team check itself? Use the switch to see how patient data stays protected.
“Hello, this is Person 1093Jonas Wilke, born on Date 312 May 1979. I need a new prescription for my salbutamol inhaler. And I’m afraid I can’t make my appointment on Thursday. Thanks!”
- Your server inserts placeholders
- Sent encrypted
- Cloud AI processes it
- Your server puts the names back
Only your server knows which placeholder belongs to which person.
- Message arrives
- The AI on your server works with the full message
Nothing leaves your practice.
Match the caller
Compare name and date of birth with the record. The AI only sees placeholders; your server knows the real person.
Check the prescription request
Compare drug and strength with the last prescription before the task goes to the doctor.
Handle the cancellation
Remove the appointment and offer the free slot to patients on the waiting list.
Connected to medatixx
medatixx includes task management, for example for callbacks about lab results, a workflow control for recurring steps and the medatixx Copilot, which answers questions about using the software. You keep using these functions. Our software fills the task list with whatever comes in by phone, email and form.
Product names mentioned are trademarks of their respective owners. Mentioning them implies no partnership with the vendors and no endorsement by them.
Questions about AI with medatixx
Can the software create tasks directly in medatixx?
Where your medatixx installation offers an interface, we create tasks directly in it. Otherwise your team moves them across from a work list with one click. We check which route suits you in the AI audit, ideally together with whoever looks after your medatixx system.
How is this different from the medatixx Copilot?
The Copilot answers your team’s questions about using medatixx. Our software handles your patients’ requests, from the answerphone to the contact form. The two complement each other.
Can voicemails be processed with AI?
Yes, with a data processing agreement and a commitment to confidentiality under Section 203 of the German Criminal Code (StGB). If the software runs on a server in your practice, the recordings stay on your premises. You decide how long recordings and transcripts are kept.
What does AI cost for a practice using medatixx?
The initial call is free. If the task is already clear, we move straight to a proposal. If a closer assessment is needed, the AI audit costs €500, fully credited towards implementation with AI Værk. Small solutions start at around €2,000. If we find no useful AI application, the audit fee is waived; previously agreed expenses remain payable. Our proposal lists setup, licences, hosting and support separately.
How many messages are waiting on your answerphone each morning?
In the free initial call, tell us how calls, emails and forms reach your practice. We will show you what the software takes over, what it costs and how it works with medatixx.